Renewal and service cancellation
Renewal is customer-paid; no recurring wallet debit is performed. To avoid a new period, do not pay a renewal invoice. A cancellation request does not close exchange positions or cancel an already submitted trade. Stop and reconcile live sessions separately.
Where a statutory distance-contract cancellation right applies to a service, the usual period is fourteen days from contract conclusion, subject to applicable rules and exceptions. Request cancellation in writing to team@tvklabs.com or legal@tvk.group with your account and invoice reference. No special wording is required.
Immediate access is requested separately at checkout. Where law permits a proportionate charge for service already supplied at your request, it must meet the relevant requirements. We do not use a blanket waiver of cancellation or faulty-service rights. The operator must assess and process statutory requests within the applicable deadlines.
Refund assessment and crypto
Crypto payment irreversibility does not remove a lawful refund obligation. Refunds are reviewed against the invoice, verified payer and applicable law; transfers are not issued automatically by this platform. The operator must confirm the amount, currency, safe destination and any legally permitted costs before execution.
Never send an additional payment to unlock a refund. Do not give support a private key or recovery phrase. Duplicate transfers, a wrong chain, token or destination, unfinalised transactions and exchange withdrawals cannot automatically establish subscription entitlement. Recovery can be impossible where funds never reached an address controlled by the operator.
Cancellation request template
To TVK LABS & TECHNOLOGIES LTD: I wish to cancel my EnteleQUANT service contract. Account email: [your email]. Invoice reference: [reference]. Contract/payment date: [date]. Name: [name]. Sent on: [date]. You may use this template or another clear written notice.
For a service defect, explain what failed and include non-secret evidence. Market losses and a defective software service require distinct assessment; applicable statutory remedies remain available. Use the complaints page if your request is unresolved.
Contacts and reference information
Third-party software notices · Project MIT licence · Service support · Legal & privacy · Corporate identity · UK privacy rights · UK distance selling information